Privacy policy
# Privacy Policy
Last updated: August 27, 2026
FaithEthiopica operates faithethiopica.com. This policy explains what personal data we collect, how we use it, and your rights.
---
## What We Collect
- Name, shipping and billing address
- Email address and phone number
- Payment information (processed by Adyen — we never store card numbers)
- Order history and support messages
- IP address, browser type, pages visited, cookies
---
## How We Use It
- To process and ship your order
- To manage your VIP Membership and monthly billing
- To send order confirmations and shipping updates
- To answer support requests, returns and refunds
- To send marketing emails, if you opted in
- To prevent fraud
- To meet our legal and tax obligations
---
## Payments
Payments are processed by **Adyen N.V.**, a licensed payment institution regulated by the Dutch Central Bank and certified PCI-DSS Level 1.
Your card details go directly to Adyen over an encrypted connection. **We never see or store your full card number.**
For the VIP Membership, Adyen holds a secure recurring payment token on our behalf. It cannot be used to retrieve your card details, and it is revoked the moment you cancel.
---
## Who We Share Data With
- **Shopify** — our e-commerce platform
- **Adyen** — our payment processor
- **Shipping partners** — to deliver your order
- **Email and analytics providers** — Google, Meta
**We never sell your personal data.**
We may disclose data where required by law.
---
## Cookies
We use cookies to keep your cart, remember preferences, measure site use and deliver advertising. You can disable them in your browser, but the cart and checkout may stop working.
---
## How Long We Keep It
- Orders — 7 years (tax obligation)
- Marketing contacts — until you unsubscribe
- Support messages — 3 years
- VIP payment authorisations — revoked immediately on cancellation
---
## Your Rights
You can ask us to access, correct or delete your data, opt out of marketing, or receive a copy of your data.
Email **contact@faithethiopica.com**. We respond within 30 days.
**California residents:** the CCPA gives you the right to know what we collect, request deletion, and opt out of any sale. We do not sell personal data.
**European residents:** we process your data on the basis of contract, legitimate interest, consent, or legal obligation. You may lodge a complaint with your local data protection authority.
---
## Marketing Emails
Every marketing email has an unsubscribe link. Unsubscribing does not stop order confirmations or shipping notifications.
---
## Children
This site is not for anyone under 16. We do not knowingly collect data from children.
---
## Security
We use SSL encryption and PCI-DSS compliant payment providers. No online transmission is fully secure, but we take reasonable measures to protect your data.
---
## Changes
We may update this policy. The new version applies as soon as it is posted.
---
## Contact
**Email:** contact@faithethiopica.com
**Response time:** within 48 business hours
**FaithEthiopica**
NIKANGE LLC · 1940 Broadway, Ste 314C, Boulder, CO 80302, United States